Privacy Policy
Last Updated: 19 August 2026
Welcome to SolmartBD.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how SolmartBD collects, uses, stores, and protects your information when you visit our website, place an order, contact us, or use our services.
1. Information We Collect
We may collect the following types of information:
Full name
Email address
Mobile phone number
Billing and delivery address
Order and purchase information
Payment-related information
Customer support communications
Device and browsing information, such as IP address, browser type, device type, and website activity
Information provided through forms, reviews, surveys, promotions, or customer inquiries
We only collect information that is reasonably necessary to provide and improve our products and services.
2. How We Use Your Information
We may use your information to:
Process and confirm your orders
Arrange product delivery
Communicate order and delivery updates
Process payments and refunds
Provide customer support
Manage returns, replacements, and complaints
Prevent fraudulent or suspicious transactions
Improve our website, products, and customer experience
Analyze website traffic and customer behavior
Send promotional offers, product updates, or marketing communications where applicable
Comply with legal and regulatory requirements
SolmartBD does not sell or rent your personal information to third parties.
3. Payment Information & Security
Payments may be processed through third-party payment gateways, banks, mobile financial services, or other authorized payment providers.
SolmartBD does not intentionally store complete debit or credit card details on its own servers where payments are processed by authorized third-party payment providers.
Payment service providers may collect and process information according to their own privacy and security policies.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Remember customer preferences
Maintain shopping cart functionality
Improve website performance
Understand how visitors use our website
Measure advertising and marketing performance
Provide a more relevant browsing and shopping experience
You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Information Security
We take reasonable technical, administrative, and organizational measures to protect your personal information against:
Unauthorized access
Loss or misuse
Alteration
Disclosure
Destruction
However, no internet-based system or electronic storage method can guarantee absolute security.
6. Sharing Information with Third Parties
We may share necessary information with trusted third-party service providers when required to operate our business, including:
Courier and delivery companies
Payment gateways and payment service providers
Website hosting providers
Email and SMS service providers
Customer support platforms
Analytics services
Advertising and marketing platforms
IT and security service providers
We only share information that is reasonably necessary for these service providers to perform their respective functions.
These third-party services may also be governed by their own privacy policies.
7. Delivery & Courier Information
To complete your order, we may share your name, phone number, delivery address, order details, and other necessary information with our courier or logistics partners.
This information is shared only for purposes related to order processing, delivery, returns, or customer communication.
8. Marketing Communications
With your consent or where otherwise permitted, SolmartBD may send you information regarding:
New products
Special offers
Discount campaigns
Promotional events
Important service updates
You may request to stop receiving promotional communications at any time by contacting us or using any unsubscribe option provided.
9. Data Retention
We may retain customer information for as long as reasonably necessary to:
Complete orders and deliveries
Maintain transaction records
Provide after-sales support
Handle returns and refunds
Prevent fraud
Comply with applicable legal, accounting, or operational requirements
Information that is no longer reasonably required may be deleted or anonymized where appropriate.
10. Your Rights
Subject to applicable requirements, you may contact us to:
Request information about the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Update your contact information
Withdraw certain marketing permissions
Raise concerns regarding how your information is being handled
We may need to verify your identity before processing certain requests.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
SolmartBD is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Children’s Privacy
Our products and services are not specifically intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required.
If we become aware that information has been collected improperly, we may take reasonable steps to remove it.
13. Changes to This Privacy Policy
SolmartBD reserves the right to update or modify this Privacy Policy when necessary.
Any changes will be published on this page with an updated Last Updated date.
We encourage customers to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
SolmartBD
📍 Address: 3rd Floor, House No. 8, Main Road, Mohammadpur, Dhaka-1207, Bangladesh
📞 Phone: 01730-550088
📧 Email: solmartbd@gmail.com
