Terms & Conditions
Last Updated: 19 August 2026
Welcome to SolmartBD. By accessing or using our website, placing an order, or purchasing any product from us, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
1. Use of Our Services
You may use the SolmartBD website and our services only for lawful purposes. You must not use our website for any illegal, fraudulent, harmful, or unauthorized activities.
We reserve the right to restrict or terminate access to our website or services if any misuse, fraud, or violation of these Terms & Conditions is identified.
2. Account & Customer Information
When creating an account or placing an order, you must provide accurate, complete, and up-to-date information, including your name, phone number, delivery address, and other required details.
You are responsible for maintaining the confidentiality and security of your account information.
SolmartBD will not be responsible for delivery delays or other issues caused by incorrect or incomplete information provided by the customer.
3. Product Information & Availability
We make every reasonable effort to display accurate product descriptions, images, prices, quantities, and other information on our website.
However, actual product packaging, color, appearance, or design may occasionally differ slightly from the images shown on the website.
All products are subject to availability. SolmartBD reserves the right to cancel or modify an order if a product becomes unavailable or if there is an error in product information or pricing.
4. Pricing & Payment
All product prices will be displayed on our website or communicated to customers before order confirmation.
Customers must pay the applicable product price, delivery charge, and any other clearly stated charges associated with the order.
Available payment methods may include Cash on Delivery, mobile financial services, online payment, or other payment methods offered by SolmartBD.
Special offers, promotional prices, discount codes, and campaigns may be available for a limited period and may be subject to specific conditions.
5. Order Confirmation
Placing an order on our website does not automatically guarantee acceptance of the order.
SolmartBD reserves the right to verify customer information, confirm orders by phone or other communication methods, and cancel suspicious, fraudulent, duplicate, or incomplete orders.
An order will be considered confirmed once it has been accepted and processed by SolmartBD.
6. Delivery
We aim to deliver orders within the estimated delivery period communicated to customers. However, delivery times may vary depending on the customer’s location, courier service, weather conditions, public holidays, unexpected circumstances, or other factors beyond our reasonable control.
Customers are requested to provide an accurate delivery address and an active phone number to ensure successful delivery.
7. Return, Refund & Replacement Policy
Customers should inspect their products after receiving the delivery.
If a product is damaged, defective, incorrect, or significantly different from the confirmed order, the customer should contact SolmartBD within the applicable return or replacement period.
Returns, refunds, and replacements will be processed according to SolmartBD’s applicable Return & Refund Policy.
Products that have been used, damaged after delivery, or returned without valid reason may not be eligible for refund or replacement.
8. Intellectual Property
All content available on the SolmartBD website, including but not limited to logos, brand elements, product photographs, graphics, banners, videos, designs, written content, and promotional materials, is owned by or legally used by SolmartBD.
No content may be copied, reproduced, republished, distributed, modified, or used for commercial purposes without prior written permission from SolmartBD.
9. User Conduct
Users must not:
Upload or distribute harmful software, viruses, or malicious code.
Attempt to gain unauthorized access to our website, server, or systems.
Engage in fraudulent orders or payment activities.
Misuse customer service or harass our employees, representatives, or other users.
Copy, scrape, manipulate, or misuse website content or data without authorization.
10. Limitation of Liability
SolmartBD makes reasonable efforts to keep its website, products, and services accurate, secure, and available.
However, we shall not be responsible for temporary website interruptions, technical issues, courier delays, third-party service interruptions, or circumstances beyond our reasonable control.
Our liability relating to any product or order will be subject to applicable policies and relevant laws.
11. Cancellation
Customers may request order cancellation before the order has been dispatched, subject to confirmation from SolmartBD.
Once an order has been handed over to the courier or dispatched for delivery, cancellation may not always be possible.
SolmartBD reserves the right to cancel orders in cases of incorrect pricing, stock unavailability, suspected fraud, incomplete customer information, or other reasonable circumstances.
12. Privacy
Customer information collected through our website or during the ordering process will be handled according to our Privacy Policy.
We take reasonable measures to protect customer information and use it only for legitimate business purposes such as order processing, delivery, customer support, and service improvement.
13. Changes to These Terms
SolmartBD reserves the right to update, modify, or replace these Terms & Conditions whenever necessary.
Any updated Terms & Conditions will become effective once published on our website. Customers are encouraged to review this page periodically.
14. Contact Us
If you have any questions, complaints, or concerns regarding these Terms & Conditions, your order, or our services, please contact us:
SolmartBD
📍 Address: 3rd Floor, House No. 8, Main Road, Mohammadpur, Dhaka-1207, Bangladesh
📞 Phone: 01730-550088
📧 Email: solmartbd@gmail.com
