Refund & Return Policy
Last Updated: 19 August 2026
Thank you for shopping with SolmartBD. Customer satisfaction is important to us, and we aim to ensure that every order reaches you in proper condition.
Please read our Refund & Return Policy carefully before placing an order.
1. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or significantly different from your confirmed order, please contact us within 24–48 hours of receiving the product.
To process your claim, we may request:
Clear photos of the received product
An unboxing video, where applicable
Photos of the product packaging
Your order number or other purchase details
After verification, SolmartBD may offer a replacement, exchange, or refund depending on the circumstances.
2. Return Conditions
To be eligible for a return:
The product must be unused and in its original condition.
The original packaging, labels, tags, accessories, and other included items must be intact.
The return request must be submitted within the applicable return period.
Proof of purchase or order information may be required.
Products that are used, damaged after delivery, altered, or returned without original packaging may not be accepted.
3. Change of Mind
Returns or refunds for a simple change of mind may not always be accepted.
If a return is approved for a reason unrelated to product damage, defect, or incorrect delivery, the customer may be responsible for applicable delivery or return shipping charges.
Acceptance of such requests will be subject to SolmartBD’s review.
4. Refund Process
Once the returned product or refund request has been reviewed and approved, the refund will normally be processed within 7–10 business days.
Where possible, refunds will be issued through the original payment method.
Depending on the bank, mobile financial service, payment gateway, or other payment provider, additional processing time may be required before the refunded amount appears in the customer’s account.
5. Replacement & Exchange
If an eligible product is damaged, defective, or incorrect, SolmartBD may provide a replacement or exchange after verification.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative product of equivalent value or issue an applicable refund.
6. Non-Returnable & Non-Refundable Items
Returns or refunds may not be applicable in the following cases:
Products damaged due to misuse or negligence by the customer
Used, opened, altered, or improperly handled products where return is not reasonably possible
Products returned without required packaging, accessories, or components
Clearance, promotional, or specially discounted products where clearly stated as non-returnable
Products damaged after successful delivery
Return requests submitted after the applicable return period
Items that cannot be returned for hygiene, health, safety, or food-quality reasons once opened, where applicable
Any product-specific return conditions will be communicated on the relevant product page or during the order process.
7. Delivery Charges
If the return is due to an error by SolmartBD, such as receiving an incorrect, damaged, or defective product, applicable return or replacement delivery costs may be covered by SolmartBD after verification.
For approved returns due to customer preference or other non-defect reasons, delivery and return charges may be the customer’s responsibility.
8. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been shipped or handed over to the courier service, cancellation may not always be possible.
If applicable, customers may need to follow the regular return process after receiving the product.
9. Refund & Return Verification
SolmartBD reserves the right to inspect and verify any refund, return, exchange, or replacement request before approval.
Fraudulent, misleading, incomplete, or unsupported claims may be rejected.
10. Contact Us
For any questions or requests regarding returns, refunds, replacements, or exchanges, please contact us:
SolmartBD
📍 Address: 3rd Floor, House No. 8, Main Road, Mohammadpur, Dhaka-1207, Bangladesh
📞 Phone: 01730-550088
📧 Email: solmartbd@gmail.com
